Phone Skills Mastery


What is it?

A practical, tactical, and easily implementable online training with physical workbook and collaboration with dental business masterminds.

Who is it for?

Phones Skills Mastery is for anybody who wants to use proven principles that will increase your call answer rate, call conversion rate and get more new patients into your practice. It works for anybody, regardless of your previous knowledge or experience.

How does it work?

You watch the videos, complete the action items, use the provided tools and templates where applicable. Ask questions in the private FB group, follow the process, get results.

When does it start?

Phone Skills Mastery is an online course, it starts the moment you enroll. You can complete it in your own time and work through it as fast or slow as you wish. You get access for 12 months.

Why does it exist?

Dr. Paul Etchison and Dr. Justin Bhullar created Dental Business Mentor and all of its courses and programs because there was no high quality online business training available For Dental Practice Owners Developed By Dental Practice Owners. They filled that void by creating courses that contain content they know works. How? They use this same information in their own practices to generate millions of dollars in annual revenue, create awesome office cultures with low team turn over and drama, and provide thousands of patients with quality dentistry and world class patient experiences.


section 1 : Phone Skills Mastery Course Contents

  • Phone Skills Document
  • Life Line of Your Practice
  • New Patient Protocol
  • Modifications to New Patient Protocol
  • "I Just Want A Cleaning"
  • "Why Do I Need A Exam"
  • Emergencies
  • "Is It Covered By My Insurance"
  • Follow Up
  • Short Notice Cancellations
  • Follow Up Broken and Cancelled Appointments
  • Tracking Training and Quality Assurance
  • Role Play Answering

section 2 : Phone Skills Mastery Course Contents #2

  • Phone Skills Document
  • The Low Hanging Fruit of Phone Skills
  • Anatomy of a Phone Call Part I
  • Anatomy of a Phone Call Part II
  • Holding Etiquette and Answers to Common Questions
  • Reducing No Shows and Last Minute Cancellations
  • Implementing Phone Skills at Your Office
  • Lesson


  • Dentist enrolled


  • course type





Dr. Justin Bhullar Is A Dentist, Speaker, Author, Coach, and The Host Of The High Performance Practice Podcast...
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Dr. Paul Etchison


Dr. Etchison is not your average dentist. A visionary leader, he combines marketing and business knowledge...
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See What Others Have To Say About Dr's Justin Bhullar & Paul Etchison