Create A World Class Patient Experience

People may not remember what you said, but they will remember how you made them feel.

What is it?

A practical, tactical, and easily implementable online training with physical workbook and collaboration with dental business masterminds.

Who is it for?

Create A World Class Patient Experience is for anybody who wants to set themselves apart from their competitors. Consistently creating “wow” experiences is the key to long term patient retention and a must if you want to create raving fans patient base that will refer you more patients just like them. It works for anybody, regardless of your previous knowledge or experience.

Where does it happen?

Create A World Class Patient Experience training is online and consists a series of online videos, workbook with implementable strategies and access to a private FB group of dental business masterminds. You complete it online, on your own time and own pace.

How does it work?

You watch the videos, complete the action items, use the provided tools and templates where applicable. Ask questions in the private FB group, follow the process, get results.

When does it start?

Create A World Class Patient Experience is an online course, it starts the moment you enroll. You can complete it in your own time and work through it as fast or slow as you wish. You get access for 12 months.

Why does it exist?

Dr. Paul Etchison and Dr. Justin Bhullar created Dental Business Mentor and all of its courses and programs because there was no high quality online business training available For Dental Practice Owners Developed By Dental Practice Owners. They filled that void by creating courses that contain content they know works. How? They use this same information in their own practices to generate millions of dollars in annual revenue, create awesome office cultures with low team turn over and drama, and provide thousands of patients with quality dentistry and world class patient experiences.


section 1 : Patient Experience Content

  • Patient Experience Document
  • Guest In Your Home Mentality
  • Escorting Patients To The Operatory
  • Prior To Starting X-Rays: Exam
  • Anxious Patients
  • Create Comfort
  • WOW Factor
  • Greatest Gift You an Give Your Patients
  • 5 E's

section 2 : Patient Experience Course Content #2

  • Patient Experience And The POWER Of Moments
  • BRANDS 101
  • Consistency Is Key
  • Experiences and Brand Promises
  • The Critical First Touch
  • The Psychology of Waiting
  • Patient Experience Ground Rules
  • Patient Experience Movement Sequences
  • Pitfalls of Patient Experience
  • Dealing With Upset Patients and Conflict
  • Miscellaneous Patient Experience Items
  • Lesson


  • Dentist enrolled


  • course type





Dr. Justin Bhullar Is A Dentist, Speaker, Author, Coach, and The Host Of The High Performance Practice Podcast...
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Dr. Paul Etchison


Dr. Etchison is not your average dentist. A visionary leader, he combines marketing and business knowledge...
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See What Others Have To Say About Dr's Justin Bhullar & Paul Etchison